Help & Support
Need help? We’re here for you.
Need help? We’re here for you.
If you need immediate assistance, please call [PHONE_NUMBER]. For quote-related questions, claims, or policy servicing, use the contact methods below.
Q: What information do I need to get a quote?
A: For a quick quote, you only need your name, phone number and email. For a complete quote, we’ll ask product-specific details (vehicle info for auto, property details for home, etc.). We’ll guide you step-by-step.
Q: How long until I hear back after submitting a quick quote?
A: After submitting your initial info you will receive a confirmation immediately. A Customer Service Representative will contact you within the timeframe shown in your confirmation email (typically within 1 business hour). This is configurable — see the confirmation message you receive.
Q: Can I get temporary coverage immediately?
A: Temporary or binder coverage depends on the insurer underwriting rules. We’ll let you know during the quote process if temporary coverage is available.
Q: What affects my home insurance premium?
A: Home age, construction type, replacement cost, claims history, and location (flood/earthquake risk) all factor into pricing.
Q: How do I choose between term and whole life?
A: Term life provides temporary coverage for specific needs (e.g., mortgage protection). Whole life includes a cash value component. Our agents can walk you through comparisons based on your goals.
Q: What types of business coverage do you offer?
A: General liability, professional liability, commercial property, business interruption and custom packages based on industry.
To report a claim:
If you need assistance in a language other than English or require accommodations, contact accessibility@dhukainsurance.com and we will make reasonable efforts to assist.
Still need help?
Contact us: [PHONE_NUMBER] | support@dhukainsurance.com or visit the Contacts page: /contacts